|
|
|
| |
Frequently Asked Questions ? |
|
Delivery
Can a delivery be made to a PO Box or B.F.P.O address?
What happens if the recipient is not at home when delivery is made?
Can you guarantee a time of delivery?
Can I send an order for delivery Today?
I want to send flowers to a funeral, what information should I supply?
Ordering
How to order
What methods of payment do you accept?
I have an e-voucher, how do I apply it to my order?
I have a promotional code, how do I apply it to my order?
How do I contact you concerning a problem or query with my order?
How do I obtain a Vat receipt?
Where can I find out about Wedding flowers?
Security
Is your website secure?
What is your privacy policy?
Registration
How do I register with rochesterflowers.co.uk?
How do I log in?
I've forgotten my password, what should I do?
How do I change my registration details?
Customer Services
How can I contact customer services?
I need to amend an order I have placed, how can I do this?
How do I cancel my order?
Flower Care
How do I care for my flowers? |
| |
Delivery
Can a delivery be made to a PO Box or B.F.P.O address?
Yes. A telephone number for recipient is required.
What happens if the recipient is not at home when delivery is made?
This does happen from time to time and, when it does, our florists follow a fail-safe procedure. If there's nobody home, they will leave a card to say they called, inviting the gift recipient to contact them and arrange a convenient time for delivery or collection. That way, the flowers can be kept in ideal conditions and still be at their best when they are finally delivered.
Can you guarantee a time of delivery?
Deliveries are made during shop opening hours of 9am to 6pm Monday-Friday and Saturday mornings, a delivery time cannot be guaranteed unless it's for a wedding or funeral.
Can I send an order for delivery Today?
Same day delivery is possible before 13:00 in the UK and Ireland. Same day delivery overseas is possible in some countries - please telephone our international sales team for more information.
.
I want to send flowers to a funeral, what information should I supply?
In order to deliver flowers to a funeral, we require the delivery address (funeral director if applicable) and the name of the deceased. Please also specify the occasion as "funeral" and enter the time of the funeral.
Ordering
How to order?
Placing an order is simple and secure, use the menu or the search features to browse the site. If you want to send an international order, click on the international link.
To see a more detailed product image and find out more about the content and colours, click the image or the "Add to Basket" link.
The product detail page shows the item and any size options. Use the radio buttons to select a size.
Click the "Add to Basket" option.
You will then be shown the contents of your basket. You can either continue shopping or proceed to checkout by clicking the relevant button at the bottom of the screen.
Your Details
If you are a registerd user, simply enter your email address and password at the top of the screen and click "login". Your details will be loaded into the page. Make any amendments, then click "Next" to proceed.
If you are a new user, fill out your name and address details in the form. To register on the site and so you can log in on your next visit, enter a password at the bottom of the screen. Click "Next" to proceed.
Delivery Details
This is the final page of the order process. For each item, select a recipient from your address book, or click "Add New Address" to enter a new recipient.
You must also select an occaion and a delivery date. The delivery date will default to the next available delivery day.
The size you have chosen will be selected, but you can amend it here if you want.
Enter a card message. This is a required field, but if there is no message, simply enter "NO MESSAGE".
Promotions
If you have a promotional code or an evoucher, please enter it in the appropriate box and click "Apply". If the code/voucher is valid a description will be displayed. If it is invalid, an error message will appear.
Payment
Enter your credit card details in the "Payment Details" block. Use the item help (available by clicking the question mark next to any item) for more information.
When you have entered all the item and payment details, click "Place Order".
If the order has been successfully transmitted, a confirmation screen will be displayed on the screen, and emailed to you for your records. You will later receive a payment confirmation and VAT invoice once you card has been processed.
What methods of payment do you accept?
We accept payment by major credit card: VISA, Mastercard, Maestro and American Express (personal only)
I have an e-voucher, how do I apply it to my order?
To add an evoucher, you must key in the 16 digit code (including hypens) in the E-voucher code box at the bottom of the Delivery Details page. Click the "Apply" button to add the promotional code.
I have a promotional code, how do I apply it to my order?
To add a promotional code, you must key in the code in the Promotional code box at the bottom of the Delivery Details page. Click the "Apply" button to add the promotional code.
How do I contact you concerning a problem or query with my order?
If there is a problem with the order, please contact our customer services team on 0207 828 6666
How do I obtain a Vat receipt?
You will receive a VAT reciept with your payment confirmation in an email.
Where can I find out about Wedding flowers?
Please click on the "Wedding Flowers" link on the main menu for more information about wedding flowers.
Security
Is your website secure?
Teleflorist are pleased to announce that this website is commerce-enabled using a Thawte encryption certificate for easy and secure on-line ordering. This ensures the safety of your credit card information by creating an encrypted link between you and our web server using the latest version of SSL, approved for use with SET and implemented in all modern web browsers. Teleflorist make purchasing on-line easy and hassle-free for you - no headaches, just simple, safe shopping.
What is your privacy policy?
British Teleflower Services Limited (‘Teleflorist’) is concerned to ensure that your right to privacy online is maintained.
Information about you with which you supply us will only be used by us to fulfil an order placed by you or to enable us to provide you with a better service.
Set out below is a summary of Teleflorist’s privacy policy
Data Protection Act 1998
Teleflower has notified under the Data Protection Act 1998 and your rights under that Act are provided for in this policy and on the Teleflorist website
If you have any queries about or wish to update or delete any of your personal information then please email Teleflorist at rochesterflowers.co.uk
What personal information does Teleflorist collect about you?
When you simply visit our web site no personally identifiable information is collected about you.
Before placing an order for the first time we invite you to register to save you having to insert your personal details every time you wish to order. Teleflorist asks you for your name, postal and email addresses and your telephone number.
To register you must also create a password, for your security we suggest using a combination of letters and numbers.
Once you have registered we will hold the personal details provided.
Ordering goods or services
Every time you order goods from us, if you have not already registered, we will ask you for your name, email and postal address and for your telephone number. We will also ask you on every occasion to provide us with the name and address of the recipient of the flowers together with your credit card details to enable us to obtain payment for the goods.
Use of your information
Teleflorist will use your information in order to fulfil your order and, unless you have indicated that you do not wish to receive such information, we may provide you with information from time to time about our services, special offers and other initiatives.
Teleflorist does not share your information with any other companies or individuals except to the extent that is necessary to complete your order.
Ensuring your privacy
Teleflorist takes appropriate steps, including the encryption of credit card information, to ensure that your privacy is maintained. Access to your personal information is restricted to those members of Teleflorist staff who require such access in order to carry out their duties. We do not currently, and will not in the future, provide any of your personal information to other companies or individuals without your permission. However your credit card details will need to be provided to companies who authorise and process payment. These companies will only use such information for the purposes of facilitating your payments for an order placed with Teleflorist.
Your order details will also be sent to a member, or members, of the Teleflorist organisation to enable your order to be processed, Teleflorist members are themselves subject to strict codes of practice requiring them to safeguard your personal information.
Please note that this Privacy Policy and our procedures apply only to the Teleflorist web site and not to any site which is linked to our site.
Use of Cookies
Teleflorist uses cookies to enable you to shop with our shopping basket facility, you must have cookies enabled to order on this site. We do not use cookies to collect any data about you from which you can be identified.
Any data stored and processed about you will be stored and processed in the United Kingdom and will not be sent outside the United Kingdom except to fulfil an order that you have placed.
Information stored
Information held about recipients of our flowers and services will be retained on our computer for record purposes only. Internet Security
Whilst this Policy has been designed to protect your privacy, no one can guarantee that data transmission over the internet is 100% secure. As a result of this whilst we maintain this Privacy Policy in order to protect your information we cannot guarantee or warrant security of any personal information that you provide us with and such transmission is made by you at your own risk.
If you have any queries about Teleflorist’s Privacy Policy or if you need any further information, please email us sales@rochesterflowers.co.uk.
Registration
How do I register with rochesterflowers.co.uk?
There are two ways to register with us.
Click the "register" link in the left hand menu and follow the on-screen instructions
Or
During the order process on the "Your details" page you have the opportunity to add a password to register.
Once you have successfully registerd with rochesterflowers.co.uk, you will be sent a confirmation email address.
How do I log in?
There are two ways to sign in to rochesterflowers.co.uk.
Click the "sign in" link in the left hand menu and follow the on-screen instructions
Or
During the order process on the "Your details" page you have the opportunity to sign in.
I've forgotten my password, what should I do?
If you've forgotten your password, go to https://www.rochesterflowers.co.uk/forgotpassword.php and follow the on-screen instructions.
Please note we cannot provide you with your original password as it has been encrypted using a one-way algorithm for security purposes.
How do I change my registration details?
First you need to sign in. (See "How do I log in" in the FAQ).
Once you have successfully logged in, click on the "your account" option in the main menu.
From here you can amend all your details and also access Teleflorist Diary™
Customer Services
How can I contact customer services?
Click on the Contact Us page for more information
I need to amend an order I have placed, how can I do this?
If you have already sent your order and realise that you need to change something (perhaps an address or a delivery date), please contact our customer service department as quickly as possible, by telephoning 0207 828 6666. Have all the relevant details to hand, including the delivery name and address and your credit card number. If the order has not already been sent, we should be able to make any necessary changes
How do I cancel my order?
Please contact our customer service department as quickly as possible, by telephoning 0207 828 6666. Have all the relevant details to hand, including the Order reference, delivery name and address and your credit card number. If the order has not already been sent, we should be able to make the cancellation.
Flower Care
How do I care for my flowers?
We all love to receive flowers and so to help you enjoy your gift for as long as possible, there are a number of easy steps that you can follow to ensure the longevity of your arrangement.
Before placing the flowers in a vase/container it is advisable to cut the stem of each flower with a sharp knife and remove about 2-3 cms from the end. Cutting with a knife as opposed to secateurs or scissors will create a larger area ensuring maximum uptake of water. It is also a good idea to remove any leaves, which will be below the water before placing in a vase.
Vases/Containers -It is very important that the flowers are placed into a clean vase to prevent any bacteria affecting the flowers. Gerberas in particularly last longer when placed in a clean container
Water -You may be surprised at the amount of water that flowers require to remain healthy. Add luke warm water to a vase/container as opposed to cold water from the tap. Keep the water topped up every 2-3 days should be sufficient. If you have used flower food do not throw the water away, just add to the existing water. If you receive a gift where the flowers have been arranged in foam (oasis) you can keep the arrangement fresh by adding water to the oasis every 2-3 days but be careful not to add too much or you make create some spillage. Place the arrangement on a place mat to ensure protect the underlying surface.
Flowers will last longer if they are displayed away from direct sunlight and draughty areas. (However if you want the flowers to open up quickly then placing the flowers in a warm room will speed this process up).
Try to avoid placing flowers close to fruit, as the gasses omitted by the fruit will cause the flowers to die prematurely.
Enjoy your flowers! |
|
